Welcome to Venster School (vensterschool.in). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, interact with our advertisements, or enroll in our programs. Please read this policy carefully. By using our website, you consent to the practices described herein.

01

Information We Collect

We collect information in the following ways:

Information you provide directly:

• Name, email address, phone number when you fill out an enquiry or admission form
• Date of birth, grade/class level, and academic history for enrollment purposes
• Parent or guardian details including name and contact information
• Payment and billing details when you register for paid programs
• Messages or queries submitted through our contact form or live chat

Information collected automatically:

• IP address, browser type, device type, and operating system
• Pages visited, time spent on pages, and click-through behavior
• Referring URL — the ad or link that brought you to our site
• Search terms used to find us (where available via ad platforms)
• Geographic location (city/region level) derived from IP address
• Cookie identifiers and advertising IDs for campaign attribution

Information from third-party sources:

• Lead data from Facebook/Instagram Lead Ads or Google Lead Form Extensions
• Audience segment data from ad platforms (e.g., interests, demographics)
• Analytics enrichment from Google Analytics and similar tools

02

How We Use Your Information

Venster School uses collected data for the following purposes:

• Responding to admission enquiries and scheduling consultations
• Processing registrations, payments, and enrollment confirmations
• Communicating program updates, fee reminders, and academic notices
• Measuring the effectiveness of our paid advertising campaigns
• Retargeting website visitors through ads on Google, Meta, and partner networks
• Creating lookalike audiences to reach prospective students similar to existing ones
• Improving our website experience based on behavioral analytics
• Complying with legal obligations under applicable Indian law

03

Advertising & Tracking

We run paid advertising campaigns to promote Venster School programs. These campaigns involve the use of tracking technologies on our website and across partner platforms. Here is how this works:

Ad Platforms We Use:

Conversion Tracking: We use Google Ads Conversion Tracking and the Meta Pixel to record actions you take on our website — such as form submissions, phone number clicks, and page views — after clicking one of our ads. This data helps us measure which campaigns generate actual leads and admissions.

Remarketing: If you visit our website without completing an enquiry, we may show you follow-up advertisements on Google's Display Network, YouTube, or Meta platforms. This is achieved using cookies stored on your device that identify you as a previous visitor.

Audience Matching: We may upload hashed versions of email addresses collected with your consent to Google or Meta to create Custom Audiences. These platforms match your contact details to their user base to serve you relevant ads. Lookalike Audiences may then be built from these lists to reach users with similar profiles.

04

Cookies & Tracking Technologies

Our website uses the following categories of cookies:

• Strictly Necessary Cookies: Required for the website to function (e.g., session management, form security). Cannot be disabled.
• Analytics Cookies: Placed by Google Analytics to understand how visitors use our site — pages visited, session duration, bounce rate.
• Advertising Cookies: Placed by Google Ads and the Meta Pixel to track conversions from ads, enable remarketing, and measure campaign reach.
• Preference Cookies: Remember your settings such as language or region selection.

Most browsers allow you to control cookies through their settings. Disabling advertising cookies will not stop you from seeing our ads — it will make them less relevant to your interests.

We may also use pixel tags (web beacons) in emails to track open rates and link clicks for communication analytics.

05

Third-Party Services

Venster School's website integrates with several third-party services. Each has its own privacy policy governing data usage:

• Google LLC – Google Ads, Google Analytics 4, Google Tag Manager, reCAPTCHA. Google Privacy Policy →
• Meta Platforms, Inc. – Facebook/Instagram Ads, Meta Pixel. Meta Privacy Policy →
• WhatsApp Business API – Used to communicate with leads and students via WhatsApp.
• Payment Gateway Partners – Razorpay or similar gateways process fee payments. Venster School does not store card details.
• CRM & Email Platforms – We may use tools such as Mailchimp or similar to manage lead follow-up communications.

We are not responsible for the privacy practices of these third-party services. We encourage you to review their respective privacy policies.

06

Data Sharing & Disclosure

We do not sell your personal data to any third party. We may share your information in the following limited circumstances:

• Service Providers: Trusted vendors who assist us in operating our website and advertising — subject to confidentiality agreements.
• Ad Platforms: Aggregated or hashed data (not raw personal data) shared with Google and Meta for audience matching and ad delivery as described above.
• Legal Compliance: Where required by Indian law, court order, or government authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred with appropriate notice.
• With Your Consent: Any other sharing will occur only with your explicit consent.

07

Your Rights & Choices

You have the following rights with respect to your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to correct inaccurate or incomplete information.
• Deletion: Request erasure of your data, subject to legal retention obligations.
• Opt-out of Marketing: Unsubscribe from promotional emails using the link in any email, or contact us directly.
• Opt-out of Ad Tracking: Disable advertising cookies via browser settings or opt out through ad platform dashboards.
• Data Portability: Request your data in a commonly used format where technically feasible.
• Withdraw Consent: Where we rely on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please email us at privacy@vensterschool.in. We will respond within 30 days.

08

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy:

• Enquiry and lead data: up to 2 years from last contact, or until you request deletion
• Student enrollment records: 7 years after program completion as required by applicable regulations
• Payment records: 7 years for tax and accounting compliance
• Website analytics data: 14 months (Google Analytics default retention)
• Ad platform audience lists: refreshed or deleted on a rolling basis as configured in each platform

When data is no longer needed, it is securely deleted or anonymized.

09

Children's Privacy

Venster School serves students including minors. We do not knowingly collect personal data directly from children under the age of 13 without verifiable parental consent. All enrollment data for minor students is provided and managed by a parent or guardian.

Our paid advertising campaigns are targeted toward adults — specifically parents and guardians making educational decisions. We do not run interest-based advertising targeted at children.

If you believe we have inadvertently collected data from a child without appropriate consent, please contact us immediately at privacy@vensterschool.in.

10

Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include:

• SSL/TLS encryption for all data transmitted to and from our website
• Restricted access to personal data on a need-to-know basis
• Secure, access-controlled CRM and data storage systems
• Regular review of data handling procedures

No method of electronic transmission or storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

11

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or advertising operations. When we do, we will revise the "Last Updated" date at the top of this page. For significant changes, we will provide a more prominent notice (such as a banner on our homepage or an email notification to registered users).

Continued use of our website after any changes constitutes your acceptance of the revised policy.

12

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us: